You’re walking down the hall fuming because your boss just yelled at you … again. One of your employees pops up with a question they’ve asked three times before. How do you respond?
Do you blow up at them? Do you ignore them? Do you stop, pause, and respond?
IQ used to be the measuring stick of how well people would succeed in business. However, since Daniel Goleman’s work in Emotional Intelligence (EQ), research now shows that IQ only contributes about 20% of our success factors. Much of the rest of it is EQ!
Dr. Goleman asserted that “The criteria for success at work are changing. We are being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who passed over and who promoted…”
Let’s talk about how we can begin to: Understand the needs and feeling of ourselves and other people; Manage our own feelings; and Respond to others in appropriate ways. This, by the way, is the definition of “Emotional Intelligence” (EQ).
To understand more about Understanding, Managing, and Responding with Emotional Intelligence, check out the blog I wrote for Plaid for Women recently. You can also listen to a radio show I did for Plaid for Women Radio expanding on the topic.
Share some of your emotionally intelligent experiences with us. We would love to hear them!